To our KingsNet Customers in the Island and Lemoore Areas,

 In an effort to improve the service coverage in the Island and Lemoore areas, we will be installing additional equipment on the Island, Engvall, and Lemoore Service Center towers on the proposed dates as follows:

*2/10/21 – Engvall

*2/11/21 – Lemoore Service Center

*2/12/21 – Island

The proposed upgrade and migration to the new configuration will take place as follows:

*2/13/21, 4:00pm – 6:00pm – Island

*2/14/21, 4:00: pm – 6:00pm – Engvall & Lemoore Service Center

You will experience service interruptions during the upgrade window. If you do not have service restored by 7:00 pm, please recycle the power to your LTE device.

We appreciate your patience and understanding while we improve the network by improving the service coverage in your area.

Due to federal mandate, KCOE is undergoing a complete equipment replacement of the existingKingsNet LTE network. This endeavor consists of the following phases:
1) New Equipment Installation on Tower
2) Cutover to New Equipment/ Retire Existing Equipment
3) Optimize New Network for Maximum Performance
4) Network Upgrade Complete

Phase 1 is 100% completed. All 16 LTE locations have been populated with the new system.

Phase 2 is approximately 70% completed with the following locations on the new system:
*Avenal
*Kettleman City
*Stratford
*Central
*Kit Carson
*Hamilton
*Pioneer Middle School
*Earl F. Johnson
*Lincoln Elementary
*Simas Elementary
*Mark Twain Elementary

The proposed schedule for the remaining sites is as follows:
*Parkview (1/19, 4:00pm)
*Island (1/20, 4:00pm)
*No Upgrade (1/21)
*Corcoran (1/22. 4:00pm)
*Lemoore Service Center & Engvall (1/23, 7:00am)

Close proximity to each other dictates that they be migrated simultaneously.

Once all sites confirm operability on the new system, Phase 3 will begin. Once underway, this phase will take approximately 2 weeks to complete as network-wide adjustments will be made to optimize performance and user experience. During this time, users can expect to experience periodic network degradation while adjustments are made. In order to minimize class disruption for Kings County students who are learning remotely, care will be taken to make adjustments during non-school hours. Users can greatly help in this effort by eliminating or minimizing use of non-school resources and applications, such as Gaming Consoles, Video applications such as Netflix, Hulu, Amazon Fire Stick, ROKU, and APPLE TV devices during school hours. Kings County Office of Education’s mission is to Support Student Learning, and anything you can do as a user to assist in that effort is greatly appreciated.

Phase 4 is expected to be reached by February 1 st . All efforts will be made to complete network adjustments as soon as possible. We are now entering our second consecutive school year that has provided us unique challenges to the way we are accustomed to teaching our students. Part of that is finding new and innovative ways to provide our students the resources they need that will allow them to have the best learning experience.

To emphasize what you can do to help all of Kings County students :
Please eliminate or minimize use of non-school resources and applications, such as Gaming Consoles, Video streaming services such as Netflix, Hulu, Amazon Fire Stick, ROKU, and APPLE TV during school hours.

Applications are available under Documents and Forms on the right-hand side of this page, at your local school, and also in our office. They will need to be signed by the parent, student and the school. Bring the completed application to our office, and we will determine the type of device you will need.

Monthly internet service fees are due before the 10th of each month. 

A $5.00 late fee will incur after the 10th of each month if payment is not received. 

An interruption in service will occur if payment is not received within 28 days. 

If you are a student and qualify for free or reduced lunch, you may be eligible for the student discount. 

The Student Discount form is located on this page and also at the KingsNet Internet Help Desk. 

• Indoor unit activation fee: $50.00, Student Discount applied $25.00
• Outdoor unit activation/installation fee: $100.00, Student Discount applied $50.00
• Mobile unit activation fee: $50.00, Student Discount applied $25.00
• Monthly internet fees Indoor and Outdoor: $30.00, Student Discount applied $15.00 each month
• Monthly internet fees Mobile Unit: $40.00, Student Discount applied $20.00 each month

All bills and additional information will be sent to the email address required on the application.

We accept cash, checks, or money orders. You can not pay your bill over the phone or online.

However, if you have online banking you may set up Bill Pay through your bank using your customer ID# and our billing information, which you can get by contacting us.

If you have any questions you may contact us and our Help Desk Specialists will assist you. We will do our best to help you over the phone. If a technician is required we will schedule you an appointment.

Q: When is my bill due?
A: Your bill is due the first day of each month. If not paid by the 10th, a five dollar late fee will incur.

Q: Do you send paper bills?
A: We no longer send paper bills through the US mail. You will receive your bill via email. 

Q: What can I do if I don't have an email account?
A: If you don't have an email account you will need to create one. If you're not sure how, we have provided a link under our Quick Links section under Email Setup Assistance, which will assist you in creating an account.

Q: Do you provide a router?
A: We no longer provide routers with the service. You must provide your own router. When purchasing a router, make sure not to purchase a cable modem/router. You will need a wireless router that meets the 802.11 wireless LAN standard.

Q: How can I pay my bill if I can't make it in during your hours?
A: If you are unable to make it to our office during business hours, there is a slot on the left side of the door which you can place an envelope with your payment that has your name/address  and/or customer ID written on it. 

Q: My bill says I'm past due, but I just paid. Why is that?
A: Your bill arrives by email four weeks in advance of being due.  The following month's charges are due by the first of next month.

Q: Can I pay my bill over the phone or online?
A: We do not accept payments over the phone or online. However, if you have online banking, you can set up a Bill Pay through your account using your customer ID and our billing information.